Every Zyiko piece is handmade and checked before it ships. Because each piece is crafted with care, please read the points below before you order.

Your 14-day right of withdrawal
You can cancel your order within 14 days of receiving it, without giving a reason. Just send us a clear message at hello@zyiko.at with your name and order number. You can use the standard withdrawal form, but you don’t have to. After that, please send the piece back within 14 days.

Please return it unworn, in its original packaging and with your proof of purchase. You’re welcome to try a piece on to see how it fits, but if it shows signs of wear beyond that, we may deduct the loss in value from your refund.

Your refund
We refund the full purchase price, including the standard shipping you paid, to your original payment method within 14 days of receiving your withdrawal. We may wait until the piece has arrived back with us, or until you show proof that you’ve sent it. Return shipping is at your cost, and we recommend a tracked service. Extra costs for a delivery method more expensive than our standard one, as well as customs duties you paid to your local customs office, can’t be refunded.

Personalized pieces
Pieces made to your specifications, such as custom designs and engraved or personalized items, are excluded from the right of withdrawal by law.

Exchanges
We don’t do direct exchanges. If you’d like a different piece, send the first one back and place a new order.

If something is wrong when your piece arrives
By law, you’re covered for defects that existed at delivery. A defect is a flaw in the construction or workmanship. If you find one, please tell us as soon as you notice it, with your order number and clear photos. We’ll first repair or replace the piece. If neither is possible, we’ll reduce the price or refund you. We cover the shipping for this.

What isn’t a defect

• everyday wear, scratches, dents and bends
• natural darkening (tarnish) of silver
• broken chains, clasps or parts caused by pulling, pressure, impact or rough handling
• damage from water, sweat, chemicals, chlorine, salt water, perfume, lotion or cosmetics
• damage from sleeping, sports, travel or storage
• loss or theft
• fit or size issues
• damage from repairs, resizing or cleaning done by someone else

Repairs outside of a defect
Where we can, we’re happy to repair, resize or refinish a piece, but it depends on the design, the material and the condition of the piece. We’ll let you know the cost beforehand. Shipping for these repairs is at your cost.

Care tip
Take your jewelry off before sports, showering, swimming, sauna and sleep. It will look good for much longer.